Legal

Terms of Service

Last updated: June 3, 2026

These terms govern your use of First Word Read (“the service”), provided by Kiraaz, a business registered in India and operating the service under the brand First Word Read (“we,” “us”). By engaging us or signing an order form, you agree to these terms.

What we do

We read inquiries that arrive through channels you connect, draft replies in your voice, and route approved replies to the customer along with a booking slot when relevant. We also deliver a short weekly summary of activity.

Your approval is required before sending

Every reply we draft is presented to you (or someone you authorize) for review and approval before it is sent. The service does not send messages on your behalf without that approval.

Pilot

New engagements typically begin with a four-week pilot, offered free or at a discount as agreed in writing. At the end of the pilot, you may continue at standard pricing or end the engagement with no further obligation. There is no automatic conversion.

Your responsibilities

• Provide accurate information about your business and the slots you actually have available.
• Comply with the terms of the platforms you connect (e.g., Meta, Google) and with laws that apply to your industry, including health-information, advertising, and consumer-protection rules.
• Review drafts before they go out. You are responsible for the content of messages sent under your name.
• Keep credentials and access tokens reasonably secure on your side.

Your data

You own your business information and the information your customers send you. We process it on your behalf to deliver the service. Our privacy practices are described in our Privacy Policy.

Our intellectual property

We retain ownership of our software, prompts, templates, and workflows. You receive a limited, non-exclusive right to use the outputs we deliver for your business. You retain ownership of your brand assets, voice notes, and any content you provide.

Confidentiality

Each party will protect the other's confidential information with at least the same care it uses for its own, and will use it only to perform under these terms.

Fees

Fees, billing cadence, and any pilot discount are set in your order form or engagement letter. Invoices are due net 14 unless otherwise agreed. Overdue amounts may pause the service.

Term and termination

Either party may end the engagement with thirty (30) days' written notice, or sooner during the pilot. We may suspend the service for non-payment or for activity that violates platform rules or law. On termination, we will return or delete your data within a reasonable period, subject to backup retention.

Disclaimers

The service is provided on an “as is” and “as available” basis. AI-generated drafts may contain errors; your review is the control that catches them before sending. We disclaim warranties to the fullest extent permitted by law.

Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenue. Our aggregate liability for any claim arising out of these terms will not exceed the fees you paid us in the three months before the claim arose.

Indemnification

You will defend and indemnify us against claims arising from messages you approved for sending, your use of the service in violation of law or platform rules, or your business operations. We will defend and indemnify you against claims that our software itself infringes a third party's intellectual-property rights.

Governing law

These terms are governed by the laws of India, without regard to its conflict of laws rules. The parties submit to the exclusive jurisdiction of the competent courts in India for any dispute arising out of or in connection with these terms, and will attempt in good faith to resolve disputes informally before resorting to litigation.

Changes

We may update these terms from time to time. Material changes will be communicated to active clients in advance. Continued use after the effective date constitutes acceptance.

Contact

Questions: [email protected].